Refund and Returns Policy
Overview
Refund and Returns Policy
Our refund and returns policy is valid for 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, the item must be unused, in the same condition as when received, and in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Select health and personal care items
Return Process
To process your return, proof of purchase (e.g., receipt) is required.
Please contact us before sending the product back to ensure it reaches us promptly.
Partial Refunds
Partial refunds may be granted in specific situations, such as:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
If you have any questions or need further assistance, feel free to contact us
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days.
Late or Missing Refunds
If you haven’t received your refund after 7 days:
- Double-check your bank account.
- Contact your credit card company, as it may take additional time for the refund to be posted.
- Reach out to your bank, as processing delays are common.
If you’ve completed these steps and still haven’t received your refund, please contact us via contact page or send an email to [email protected].
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded. For special conditions or exceptions, please contact us to confirm eligibility.
Exchanges
We replace items only if they are defective or damaged. To exchange an item for the same product, contact us via contact page or send an email to [email protected] for further instructions. Please note that some items may be directly sourced from third-party sellers, so the return address will need to be confirmed.
If you have any further questions, don’t hesitate to reach out.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us via contact page or send an email to [email protected]. Ensure you confirm the return address, as some items may be sourced from third-party sellers.
Gifts
For items marked as gifts at the time of purchase and returned, any approved refund amount will be issued to the original buyer.
Shipping Returns
Before returning your product, please contact us to confirm the appropriate return address.
Unless the item was received in a defective or damaged condition, you will be responsible for covering the shipping costs for returning the item. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.
Shipping times for exchanged products may vary based on your location. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Assistance?
If you have any questions regarding refunds or returns, feel free to contact us via contact page or send an email to [email protected].
